Effective phone consultations
Effective phone consultations
This video training will explain how to begin telephone conversations in order to build rapport and trust. Participants will observe a scenario involving a conversation between a GP and a woman exploring good and bad telephone technique. By the end of the video, viewers will have a clearer understanding of how to prepare for a telephone consultation and how to put the person at the other end of the call at ease.
This content is part of the Women’s Health Matters Educational Programme.
Reporting adverse events and quality complaints
If you want to report a side effect or quality complaint, please contact your health care professional (e.g. physician or pharmacist) or The Health Products Regulatory Authority, Reports can also be reported directly to Bayer through this link or by emailing directly on adr-reland@bayerhealthcare.com
